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Chapter 7 Support
To facilitate your success as a Merchant, we have provided
outlets to help you in learning about the use of the RTWare.net
system, and overcoming any challenges regarding the use of
your RTWare.net account. Should you have further questions
that are not answered either in this Merchant Menu User
Guide, the 3.0 Developer’s Guide, or in other
parts of the Support section of our website, feel free
to contact us, either by e-mail or by phone.
Emailing Support From Your Merchant Menu
To e-mail our Support Department from your Merchant Menu,
do the following:
- Click on Support.
- Type in the subject of your e-mail and your questions/comments.
- Scroll down to the bottom of the screen and click on Send.
Note: When e-mailing for support, please send your
Login ID with your comments and/or suggestions. Please do
not send your password, credit card information, or other
sensitive information in e-mail correspondence.
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