Voiding Transactions

If a transaction has not been settled and you would like to void it, you can do so within the Current Batch. To void a transaction that has not been settled, do the following:

• Click on the drop down box underneath Settlement Batches.
• Select Current Batch.
• Click on Go.
• Find the transaction that you would like to void.
• Click on the Void box next to the desired transaction.
• To save this change, scroll down to the bottom of the page and click on Refresh Page.

Warning: It is impossible to void a transaction that has been settled. If you need to nullify a transaction that has already been settled, you can issue a refund (see Chapter 4 Virtual Terminal for details on how to process a refund).

Selecting Authorization-Only Transactions for Capture

As explained in Chapter 4 Virtual Terminal, a transaction processed using the Authorization-Only method will not be captured until the Merchant enters the Merchant Menu and manually selects such a transaction for capture. Because the transaction remains unsettled, it also remains in the Current Batch. To select a transaction for capture, do the following:

• Click on the drop down box underneath Settlement Batches.
• Select Current Batch.
• Click on Go.
• Find the transaction that you would like to select for capture.
• Click on the Capture box.
• To save this change, scroll down to the bottom of the page and click on Refresh Page.