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Issuing Credits Using the Virtual Terminal
To issue a credit using your Virtual Terminal, do the following:
- From among the choices displayed in the category Transaction
Type, Select Credit Money Back to a Credit Card/Checking
Account.
- Provide customer information as shown on your Virtual
Terminal Screen.
- Provide the Customer’s Credit Card/Checking Account
information.
- To submit the credit, scroll down to the bottom of the
page and click on Submit.
Note: Credits are not processed in real time, but
are submitted at settlement time with other transaction. When
issuing a credit, be certain to provide the customer’s
credit card/checking account information. The money for a
refund is taken from the same checking account that is used
for your RTWare.net transaction deposits. Because of the
risks involved with ACH (eCheck.Net) refunds, caution should
be taken in processing eCheck.Net transactions (For more information
regarding these risks, please consult the eCheck.Net Usage
Guide).
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