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Table of Contents 

Chapter 1 Introduction
 Overview & Purpose
 Entities involved
 The Transaction Process
 The Settlement Process
 Billing

Chapter 2 Getting Started
 Merchant Menu Login
 Interview Area
 Home Screen

Chapter 3 Settings Area
 Settings Area Overview
 General Merchant Settings
 Manage Contact Information
 Payment Form/Receipt
 Manage URLs
 ADC Settings
 Batch Upload Settings

Chapter 4 Virtual Terminal
 Virtual Terminal
 Processing Transactions
 Issuing Credits
 Authorization-Only
 Capture-Only Transaction

Chapter 5 Transactions
 Transaction Activity
 Voiding & Capturing
 View Returned Items
 Viewing Statistics
 Downloading Transactions
 Batch Uploads

Chapter 6 Account Info
 eCheck.Net Settlement
 Billing Statement
 Billing Terminology

Chapter 7 Support
 Emailing Support

 

Manage Contact Information

You can customize your account so that RTWare.net sends e-mail confirmation about successful transactions, daily settlement reports, and other important information. Manage Contact Information is where you can do the following:
  • Add a contact to your List of Contacts.
  • Designate which e-mails a contact will receive.
  • Designate one of the contacts as the reply-to address that will appear on your customers’ RTWare.net e-mail receipts.
  • Edit an existing contact.
  • Delete a contact.
To enter Manage Contact Information, do the following:
  • Click on Settings.
  • Select Manage Contact Information
  • Click on Go.
Adding a Contact

To Add a contact, do the following
  • Click on Add Contact.
  • Fill out the following:
    • Personal Name
    • Title
    • Phone and Extension
    • E-mail Address
  • Click on the box next to any e-mail that you would like this contact to receive.
  • If you would like the customer to see this contact’s e-mail address on their receipt, click on the box Make this Email the Customer Receipt Reply-To Address.
  • Click on Submit Contact to save the changes.
Note: Only one e-mail address can be designated as the reply-to address for the customer receipt e-mail.

Tip: If you decide you do not want to make those changes, click on Cancel and the changes will be canceled , causing the Manage Contact Information page to appear, canceling the changes.

Editing a Contact

To Edit a contact, do the following:

  • Click under Select next to the contact that you would like to edit.
  • Click on Edit Contact.
  • Change or add information as desired.
  • Click on Submit to save the changes.
Deleting a Contact

To Delete a contact, do the following:

  • Click under Select next to the contact that you would like to delete.
  • Click on Delete Contact.
  • The selected contact will automatically be deleted.
Warning: The contact will be irreversibly erased, so be certain that you would like to delete a contact before clicking on Delete Contact.

 

 

 


Maverick BankCard, Inc. under its trade name of Bankcard USA Merchant Services is a registered Service Provider for Harris Trust & Savings Bank, Chicago, IL. FDIC Insured. American Express and Discover Card require separate approval.
Copyright © 2000-2007 BankCard USA Merchant Services. All Rights Reserved.