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- Merchant Menu Users Guide

Table of Contents 

Chapter 1 Introduction
 Overview & Purpose
 Entities involved
 The Transaction Process
 The Settlement Process
 Billing

Chapter 2 Getting Started
 Merchant Menu Login
 Interview Area
 Home Screen

Chapter 3 Settings Area
 Settings Area Overview
 General Merchant Settings
 Manage Contact Information
 Payment Form/Receipt
 Manage URLs
 ADC Settings
 Batch Upload Settings

Chapter 4 Virtual Terminal
 Virtual Terminal
 Processing Transactions
 Issuing Credits
 Authorization-Only
 Capture-Only Transaction

Chapter 5 Transactions
 Transaction Activity
 Voiding & Capturing
 View Returned Items
 Viewing Statistics
 Downloading Transactions
 Batch Uploads

Chapter 6 Account Info
 eCheck.Net Settlement
 Billing Statement
 Billing Terminology

Chapter 7 Support
 Emailing Support

 

General Merchant Settings

You can do the following in the General Merchant Settings:
  • Put your account in test mode.
  • Adjust the time zone for your account, as well as indicate if you observe Daylight Savings Time.
  • View your Merchant Login ID.
  • Change your Password.

You can enter General Merchant Settings by doing the following:

  • Click on Settings.
  • Select General Merchant Settings.
  • Click Go.

Test Mode

Test Mode allows you to test your linking integration with RTWare.net, without having to process real credit card transactions. This is especially helpful if you or your web developer is still integrating your website with RTWare.net.

Putting Your Account In Test Mode

To put your account in Test Mode, do the following:
  • Click on Test Mode.
  • To save the changes, scroll down to the bottom of the page and click on Submit.
Note: When you process test transactions, none are passed to the payment processor; thus, no information about test transactions is stored on RTWare.net payment servers. When in test mode, properly formatted transactions will show as approved, but will not actually be processed or recorded (for details regarding test mode transactions, consult our 3.0 Developer’s Guide).

Time Zone

To designate your Time Zone, do the following:
  • Click on the Time Zone drop-down box.
  • Select the time zone in which you live.
  • To save the changes, scroll down to the bottom of the page and click on Submit.
Note: Your transaction times will all be shown according to your designated time zone. For example, if you designate Central Time as your time zone, transactions done through your RTWare.net account, regardless of where a customer lives, will be displayed in your account according to Central Time.

Login ID and Password

You can view your Login ID at the top of the Login Settings portion of this page.

Changing your Password

You can change your password by doing the following:
  • Type your current password in the box labeled Current Password.
  • Type your new password in the box labeled New Password.
  • Retype in your new password in the box labeled Retype New Password.
  • To save the changes, scroll down to the bottom of the page and click on Submit.

Note: Unlike your password, your Merchant Login ID is unchangeable.

Tip: If you begin typing a password, but decide that you want to keep your current password or type in a different password, simply click on Cancel and the changes will be canceled.

Warning: Because your password allows you to log in to your Merchant Menu, customize your account, and most importantly, process transactions, you must exercise extreme caution in sharing your password with others. By correctly using the RTWare.net system, your password will remain confidential.

 

 


Maverick BankCard, Inc. under its trade name of Bankcard USA Merchant Services is a registered Service Provider for Harris Trust & Savings Bank, Chicago, IL. FDIC Insured. American Express and Discover Card require separate approval.
Copyright © 2000-2007 BankCard USA Merchant Services. All Rights Reserved.